Getting Service Desk Up and Running

Getting Service Desk Up and Running

5,200.00

Create a service desk project

  • Set up request types

  • Create queues

  • Create service level agreement (SLA) metrics

  • Link your service desk to a Confluence knowledge base

  • Add an email account

  • Brand your customer portal and global help desk

  • Add agents, customers, and other Jira users

  • Create and customize automation rules

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