2 hour max response time (critical issues)
24 hour max response time (non-critical issues)
1 hours max response time (Blocker issues)
Unlimited support issues for up to 40 hours per month
Dedicated portal + telephone support
Support hours can be shared with Scoped work
Additional 8 hours blocks can be added beyond monthly allocated hours
Roll over up to 40 hours from previous month (annual contract only).
On Site Support $200 per hr., minimum 8 hrs. plus, T&E; 24 hrs notice requested.
2 month discount on Annual payment